Terms & Conditions

By booking a tour or any travel services with Yunnan Discovery, a leading tour operator in Yunnan China, the travelers acknowledge that you have read, understand, and agree to be bound by the booking terms & conditions.

Booking & Contract

Your booking is confirmed and you will enter into a contract with Yunnan Discovery when we confirm the receipt of your deposit and/or final payment. Yunnan Discovery is committed to fulfilling the booking based on the tour program our clients book.

How bookings are made:

1. Send Enquiries: You may make enquiries through Yunnan Discovery website: www.yunnandiscovery.com, by filling in an Inquiry Form with your detailed information, by sending us email: contact@yunnandiscovery.com, by fax, telephone or otherwise. Once you send an inquiry, you will have a one-on-one travel consultant from Yunnan Discovery to assist you in planning a tour to Yunnan China and other destinations. He/she then will send you the personized tour itinerary (and services we propose) you request and the quotation based on the itinerary.

2. Itineraries & Proposal: All of our Yunnan China tour itinerates are original and well-crafted by local travel experts of Yunnan Discovery. All of our tour itinerates can be 100% tailor-made, and can be revised and changed unlimitedly, until the final itinerary is made that satisfy all your requirements.

3. Get Price & Quotation: All prices published on our website are subject to change without prior notice. Quotations we send to clients are also subject to change prior to booking. Normally prices are quoted in RMB.

4. Make and confirm a booking: Once you are ready to book a specific tour/tour package/travel service, your travel consultant of Yunnan Discovery will send you the payment guide. When we confirm the receipt of your deposit and/or final payment, we will send you the confirmation of booking.

Please note that travel services and any tours and/or quotations may be withdrawn at any time prior to you receiving confirmation of your booking from Yunnan Discovery.

Payment

Depending on your itinerary and the departure date of your tour, a deposit of 10-100% of the total tour cost is required at the time of booking. The full or final payment is required 30 days before departure for your Yunnan tour/China tour. Should the tour booked within 30 days before departure for your tour, full payment is required.

Payment can be made by PayPal, bank transfer, Western Union or any other method agreed by us. If your outstanding balance is under RMB 2,000 (USD300), it is also possible to pay your guide in cash on the first day of your tour in Kunming (or Beijing/Shanghai if you take a China tour).

Cancellation Refunds

If you have to cancel a confirmed booking before departure (which we deeply regret but can understand), you need to notify your travel consultant by email as early as possible. The cancellation fee, if charged, will be determined according to the date on which we receive your notice of cancellation.

The cancellation fee will be calculated as follows:

  • Cancellation received more than 30 days prior to tour start: 10% of the total tour price.
  • Cancellation received from 15 to 30 days prior to tour start: 20% of the total tour price.
  • Cancellation received from 8 to 14 days prior to tour start: 30% of the total tour price.
  • Cancellation received from 4 to 7 days prior to tour start: 50% of the total tour price.
  • Cancellation received from 0 to 3 days prior to tour start: 100% of the total tour price.
  • No-show travelers will be charged 100% of the total tour price.

Besides the cancellation fee from Yunnan Discovery, penalties from the third-party such as airlines, train companies or hotels may be charged if air or train tickets were issued and hotels were booked.

Once the trip has started, no refund will be made for any portion of the tour unused.

Alteration of Itinerary

Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $20.00 per request. Besides, the client is supposed to pay for the corresponding additional cost.

Travel Documents

It is your responsibility to obtain and to have all the required documentation and identification required for entering China. These documents may include but are not limited to a valid passport, a Chinese visa, permits and certificates, and insurance policies. Your travel consultant may assist you in applying for the necessary travel documentation upon request (such as Chinese visa, Tibet Permit). Yunnan Discovery tour operator accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

Health Requirements

It is the clients' sole responsibility for compliance with vaccination and other health requirements of Chinese government. If planning on a tour to Tibet, please consult your physician before making the trip. Visitors with respiratory or cardiac problems should avoid such high altitudes.

Insurance

Yunnan Discovery takes all precautions possible to make your trip in Yunnan and other parts of China a safe and unique experience, we accept no responsibility for loss or injury caused by your failure to adhere to the safety guidelines. It is a condition of booking with Yunnan Discovery that all the clients have adequate travel insurance at the time of booking and it is your responsibility to do so.

Please purchase yourself full coverage international travel insurance from your country of origin, which should at least cover accidents, illness, personal injury and emergency and death medical expenses. We also recommend it covers cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience while traveling in China.

Your acceptance of these terms and conditions will be treated as confirmation that every member of your party has such international insurance.

Complaints

For any complaints when using travel services of Yunnan Discovery, please notify your local tour guide or travel consultant immediately so that they can be fixed as soon as possible. All complaints with details must be submitted by email within 15 days since the end of a tour. Yunnan Discovery assumes no liability for complaints that are not properly brought to our attention.

Limits on Responsibility

A trusted Yunnan tour operator, Yunnan Discovery provides Yunnan travel services and China tour bookings. We purchases transportation (by aircraft, coach, train, vessel or otherwise), accommodation, restaurant, ground handling and other services from various independent suppliers. Yunnan Discovery will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.

Yunnan Discovery is not responsible for any wrongful or negligent or fraudulent, omissions, or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Yunnan Discovery.

Yunnan Discovery is not responsible for any losses or expanse due to alteration of itineraries or cancellation in part or in full, or caused by sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government's civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond the control of Yunnan Discovery.

Yunnan Discovery is not responsible for the theft or loss of any clients' valuables or items of personal property due to the negligence of the clients.

Yunnan Discovery reserves the right to postpone, alter or cancel the travel services as necessary due to the unforeseen conditions or for the convenience of the operation of tours. If Yunnan Discovery has to cancel any tour prior to the commencement of the tour, Yunnan Discovery is liable for a full refund of the money received by its clients.

Many of Yunnan Discovery's tour packages include activities which require extra care attention. Such activities may include boarding and going ashore from boats, climbing hills, biking, hiking, trekking and entering and exiting tombs and caves etc. You will receive help and advice from your travel consultant and local guide, but all activities are undertaken at the customer's own risk. Yunnan Discovery, its employees and agents cannot be held responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.

Changes to Terms and Conditions

Yunnan Discovery reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

Last Updated on: May 1, 2018